Successful companies need to appropriately handle many facets of a business such as marketing, sales, quality service, profit margins, cash flow, etc. Post-acute care agencies are no different and their challenge is even bigger as they struggle to find and retain caregivers to deliver their services.

As an international home health and home infusion therapy provider, we understood early on that adopting powerful but simple technology was the most efficient way to stay in control of all aspects of our business. This led us to invest time and resources to create a web-based software ( to handle scheduling, billing, payroll, profit center, stock control, Electronic Health Records as well as a Customer Relationship Management tool (CRM), all vital to successfully manage our business.

Years later, and because of my personal experience in the US (having acquired my B.S. and M.S. from Purdue University) we decided to share our home health and IT experience with our US counterparts by offering a specialized sales CRM, designed with the same workflow that agencies follow as they market their services to doctors, hospitals, SNFs, ALFs, etc.

Our CRM had to be simple to use and most importantly affordable to make it possible for smaller agencies to adopt it without breaking the bank. This by itself would be a game changer for those agencies. And so, Isoratec CRM was born, offering management a powerful tool to overlook all sales activities, and marketers a simple mobile app to help them get more clients. To learn all about its benefits and features please visit

Furthermore, we made the latest CMS physician referral data available to home health agencies at no additional cost in order to help them grow their referrals. This alone will tell you that the physician is willing to refer to home health, has managed F2F visits, managed 485s, and works with people 65 and over.  That’s all you need to know to make an educated sales call on that physician. Other data providers will give you tons of confusion information getting into the nuts and bolts of every referral that the physician made. This can be a colossal waste of time that should be spent calling on the physicians instead!  Learn which physicians refer to home health, then build a plan to call on them.

Another important benefit of Isoratec CRM is our specialty intake referrals form to get your marketers all the information for a “complete” referral, helping speed up reimbursement for home health and hospice agencies. Private duty providers can also benefit from a specialized intake referral form as well.

Finally, to ensure HIPAA compliance, maximum security, and speed our solution is hosted in the cloud with Amazon Web Services.

As a global leader in the development of homecare systems abroad, our management team has leveraged its expertise in CRM solutions to incorporate state-of-the-art functions and make it available to US based agencies at an affordable subscription rate. You will find that the Isoratec® application is easy to learn and use, and specifically designed for post-acute care providers.

It is our hope that Isoratec® can be of some help in your efforts to achieve growth and happiness in your own endeavors.

Tony J. Onaissi is the founder and CEO of Isoratec, a home care technology company, and of Home Care Lebanon, a home health and home infusion business he founded in 1997. Contact Isoratec about CRM software at