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By Tony J. Onaissi   EHR, EMR, CRM, ERP, you name it and you’ll find that kind of software in the market!   But how much time and resources can administrators invest in various software and remain productive? Ideally, one software encompassing all aspects of a business would be the perfect tool to subscribe to such as www.homecaremaker.com for private duty agencies who offer their…

By Tony J. Onaissi   Home Health, Home Infusion Therapy and Hospice providers employ marketers whose primary duty is targeting physicians to get referrals for their agencies. Therefore, understanding what makes a physician office refer is of high importance.   Based on our long experience as providers of home health and infusion therapy services, physicians look first for quality services…

By Tony J. Onaissi   The Home Care business is a challenging one because it depends primarily on finding and retaining qualified caregivers as baby boomers grow older and require some form of home assistance in their daily living.   Other than finding, training and retaining the right people to provide quality home care services, where do agencies look to grow their business? How do they…

(Based on 24 years of experience)   By Tony J. Onaissi   To all new starters here are some important tips to succeed in your home care business, based on my personal experience of running a multi-disciplinary post-acute business for more than 24 years. Our services range from home care, to home health care and home infusion therapy.   Hire and retain caregivers:   Make sure that…

By Tony J. Onaissi   We have been writing about the importance of a CRM to grow any business and in particular home health and hospice where no direct “sale” is made by the marketers. Instead, their approach is a pre-sale approach as they visit the referral sources asking them to refer patients for home care, hoping that the office will close that sale.   A good CRM should come…

By Tony J. Onaissi   Technology is the buzzword in any business! We should all get at least some form of it to increase our agency’s efficiency and performance, right? But what if you subscribe to a software solution and find yourself always pressuring your team to use it? Constant pressure by itself is negative and counterproductive.   Here is what I learned managing a home health,…